I like to keep this a positive place, but I'm getting on my soapbox today. I won a gift card to Primitive Gatherings. I was so excited! I've never ordered from them before, but know that many do.
I had to email to figure out HOW to use the gift card.
I had to enter my credit card number. (they would bill any above gift card amount)
|Anne Bryson wool applique on tobacco raw silk|
I ordered tobacco colored raw silk like in the background of this. (made by Anne Bryson Cotton's and Woolens blog) and 1 roll of thread.
I received my order 2 weeks later. (they aren't breaking any speed records here!)
My credit card was charged for the whole amount.
I wrote an email telling them how I loved the products I ordered but was disappointed at the whole ordering process and told them they didn't credit the gift card but instead charged my cc for the whole order. I didn't feel like I was rude, just stating the facts. (I took the time to scan all the receipts as well)
The email back was not professional and 4 days later I'm still waiting for my credit. You would think for as much online business they do, they would have it down to a science. My husband and I are business owners and we understand the nature of business. There was no apology for the mistake, only an apology that I was disappointed. Yea, whatever.
I won't be ordering from them again and I do write reviews on a regular basis, so I don't have a problem writing one here.
I had to get that off my chest. Now back to our regularly scheduled quilting.